We can provide protection for your stored goods on a new replacement basis.
StoreProtect is an extension to our standard contract that allows us to accept liability for loss or damage to your goods in certain circumstances.
Our liability under StoreProtect is accepted on a new replacement basis for most goods you store. However, there are restrictions for some items, such as jewellery, watches, furs, fine art, beers, wines, and electrical items. We cannot offer StoreProtect for motorcars stored outside a unit or food/perishable items.
Please read our Self Storage Agreement and StoreProtect Addendum for full details of the protection we can provide.
To benefit from StoreProtect, you must declare an appropriate new replacement value for all goods stored (known as the Maximum Replacement Value). This figure must be adequate to include all goods at all times.
If you do not opt for StoreProtect, our standard terms limit our liability for your goods to a maximum of £100. You are also required to arrange insurance at your own expense for your stated Maximum Reinstatement Value for the duration of storage.



FAQ

Do I have to insure my goods?
Our Self Storage Agreement requires you to either: accept our enhanced liability protection under StoreProtect; or arrange insurance at your own expense for your stated Maximum Reinstatement Value for the duration of storage.

How do I calculate my Maximum Replacement Value?
We must understand the total value of all goods stored with us, even if you arrange insurance elsewhere. It is, therefore, a requirement for all customers to declare a suitable Maximum Replacement Value and to ensure it remains adequate for the storage period.
Your Maximum Replacement Value must represent the total current cost of replacing all stored property as new, except the following items where the replacement cost is calculated differently:

  • household linen and clothing, motorcars, motorbikes, boats, caravans, motorhomes and any other motorised vehicle, where the Replacement Value allows for the age, quality, degree of use, existing damage and consequent market value;
  • any goods which cannot be purchased new (such as antiques or works of art, for example), where the replacement value shall be the current market value; and
  • documents, where the Replacement Value shall be calculated as the physical cost of replacing the documents and/or cost of reprinting, re-issue and/or reconstitution, but excluding the value of the information contained in the documents

If you opt for StoreProtect:
If the Maximum Replacement Value you provide is less than the actual total Replacement Value of all of your property stored at the time of loss or damage, then our liability under StoreProtect will be reduced to reflect the proportion that your Maximum Replacement Value bears to the actual total Replacement Value (“Proportional Reduction”).
For example: if the total replacement value of your property is £10,000, but you have declared a Maximum Replacement Value of £5,000, our liability will be reduced by 50%. So, if £3,000 worth of Your Property is lost or damaged, our liability would be £1,500.
Please read our Self Storage Agreement and StoreProtect Addendum for further information.
Is there anything I can’t store?
There are certain items which are not suitable for storage. Please see the following list, and also refer to condition 6.3 of our Self Storage Agreement:
You must not store (or allow any other person to store) any of the following in the Unit:

  • food or perishable goods unless securely packed in hard plastic or glass containers so they are protected from and do not attract vermin;
  • any living creatures;
  • combustible or flammable substances such as gas, paint, petrol, oil, cleaning solvents or compressed gases;
  • firearms, explosives, weapons or ammunition;
  • chemicals, radioactive materials, biological agents, toxic waste, asbestos or other potentially hazardous substances;
  • any Goods that emit fumes or odours;
  • any illegal Goods or substances or goods illegally obtained such as, but not limited to, illicit (counterfeit/smuggled) tobacco or alcohol and unlicensed or unsafe goods (such as toys, electrical goods, medicines, aerosols, cosmetics, fireworks);
  • goods which are environmentally harmful or that are a risk to the property of any person;
  • currency, deeds and securities;
  • Property where the value to you cannot be assessed on a financial basis, including goods purely of sentimental value; and
  • any goods which are contaminated with food or any other substance which may deteriorate, rot, become mouldy or attract vermin.

    Please read our Self Storage Agreement for further information.